Contact

You have a question that has not yet been answered. Please use the ‘Subject’ field to select the purpose of your email as precisely as possible:

General question
Do you have a question for which no other subject is better suited? Then you can send your enquiry to our service team below. Remember to describe your problem in as much detail as possible. We will try to answer everything as quickly as possible!

Question about products
If our product descriptions on the respective article detail pages are not sufficient for you or if you have any further questions, then you have come to the right place! Please remember to state the exact description of the product, condition, mint or cancelled. This is the only way our service team can correctly allocate your enquiry. We will endeavour to help you as quickly as possible.

Question about my order
If you have placed an order and still have questions, we will of course help you as quickly as possible. If you want to know where your order is at the moment, you can track this via all the details in ‘My account’.
If you have any further questions, please remember to describe your problem in as much detail as possible and include the order number with your enquiry. We will try to help you as soon as possible.

Shipping problems
Shipping problems can sometimes result in considerable costs and delays. If you want to know where your order is at the moment, you can track this via all the details in ‘My account’. We strongly recommend this, as it helps to avoid problems in advance. Please contact us first with your consignment number (if available) if you have any problems with dispatch. If you have any further questions, please remember to describe your problem in as much detail as possible and include the order number with your enquiry. We will try to help you as quickly as possible.

Exchange/return
Of course you have a 100% right of exchange within 14 days. If you are not satisfied with the item, we will refund the value of the goods or exchange it for another item free of charge. Please send us a brief e-mail BEFORE returning the item so that we can send you any important information in advance. We will endeavour to help you as quickly as possible.

Problems with the homepage
Are you experiencing problems with our homepage and are unable to access our pages due to server problems or a firewall? Please include your contact details, such as telephone/fax, in your email. We will get in touch with you as soon as possible or try to solve the problem.

Miscellaneous
Is there something on your mind that doesn't fit into any other category...? Then get it out - write your heart out with us ;-)

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