You have a question that has not yet been answered. Please use the ‘Subject’ field to select the purpose of your email as precisely as possible:
General question
Do you have a question for which no other subject is better suited? Then you can send your enquiry to our service team below. Remember to describe your problem in as much detail as possible. We will try to answer everything as quickly as possible!
Question about products
If our product descriptions on the respective article detail pages are not sufficient for you or if you have any further questions, then you have come to the right place! Please remember to state the exact description of the product, condition, mint or cancelled. This is the only way our service team can correctly allocate your enquiry. We will endeavour to help you as quickly as possible.
Question about my order
If you have placed an order and still have questions, we will of course help you as quickly as possible. If you want to know where your order is at the moment, you can track this via all the details in ‘My account’.
If you have any further questions, please remember to describe your problem in as much detail as possible and include the order number with your enquiry. We will try to help you as soon as possible.
Shipping problems
Shipping problems can sometimes result in considerable costs and delays. If you want to know where your order is at the moment, you can track this via all the details in ‘My account’. We strongly recommend this, as it helps to avoid problems in advance. Please contact us first with your consignment number (if available) if you have any problems with dispatch. If you have any further questions, please remember to describe your problem in as much detail as possible and include the order number with your enquiry. We will try to help you as quickly as possible.
Exchange/return
Of course you have a 100% right of exchange within 14 days. If you are not satisfied with the item, we will refund the value of the goods or exchange it for another item free of charge. Please send us a brief e-mail BEFORE returning the item so that we can send you any important information in advance. We will endeavour to help you as quickly as possible.
Problems with the homepage
Are you experiencing problems with our homepage and are unable to access our pages due to server problems or a firewall? Please include your contact details, such as telephone/fax, in your email. We will get in touch with you as soon as possible or try to solve the problem.
Miscellaneous
Is there something on your mind that doesn't fit into any other category...? Then get it out - write your heart out with us ;-)
By selecting "Accept all", you give us permission to use the following services on our website: , , ReCaptcha. You can change the settings at any time (fingerprint icon in the bottom left corner). For further details, please see Individual configuration and our Privacy notice.
Impressum | DatenschutzThe settings you specify here are stored in the "local storage" of your device. The settings will be remembered for the next time you visit our online shop. You can change these settings at any time (fingerprint icon in the bottom left corner).
For more information on cookie lifetime and required essential cookies, please see the Privacy notice.
Um Formulare auf dieser Seite absenden zu können, ist Ihre Zustimmung zur Datenweitergabe und Speicherung von Drittanbieter-Cookies des Anbieters Google erforderlich. Durch Ihre Zustimmung wird reCAPTCHA, ein Dienst von Google zur Vermeidung von Formular-SPAM, eingebettet. Dieser Dienst erlaubt uns die sichere Bereitstellung von Online-Formularen für unsere Kunden und schließt gleichzeitig SPAM-Bots aus, welche ansonsten unsere Services beeinträchtigen könnten. Sie werden nach Ihrer Zustimmung unter Umständen dazu aufgefordert, eine Sicherheitsabfrage zu beantworten, um das Formular absenden zu können. Stimmen Sie nicht zu, ist eine Nutzung dieses Formulars leider nicht möglich. Nehmen Sie bitte über einen alternativen Weg zu uns Kontakt auf.
Would you like to see these contents? Activate the desired contents for one session only or allow the website to remember these settings. Once you have given your consent, the third-party data can be loaded. For this, third-party cookies might be stored on your device. You can change these settings at any time (fingerprint icon in the bottom left corner). For further details, please see the Privacy notice.